Goods that are available from stock are despatched the same or next working day after receipt of order. Goods are supplied on an ex-works basis. The company shall not be liable to compensate the customer or any third party for claims occasioned by delays in completing the order or delays in transit. Unless otherwise requested part orders will be despatched with the balance to follow as soon as in stock although the company will liaise with the customer in this respect. A delivery note is sent with the goods and the invoice is sent separately by post.
Returns / Faulty Goods
- The Sales Order Return (SOR) number expires in fourteen days after the date of issue.
- The company reserves the right to refuse delivery of goods that are returned without authorisation.
- The company has a re-stocking charge of 15%, which will be made for goods returned for credit that were correctly supplied. Please note that some manufacturers’ re-stocking fee is greater and this will in turn be passed on.
- Goods will not be replaced, exchanged or credited if they are not returned in the original product packaging, with both the goods and the packaging being unmarked and in new condition and complete with all internal packaging, components, accessories and manuals.
- Goods are sold in accordance with the manufacturers’ warranty, which may vary from one manufacturer to another. ‘Faulty out of the box’ products will normally be replaced if returned within a period of 14 days after purchase; however this is at the company’s sole discretion.
- Goods returned ‘faulty out of box’ are tested by the company and/or the manufacturer. If goods are determined as “no fault found” the company reserves the right to either charge the re-stocking fee or return the goods to the customer.
- Please note that manufacturers will charge for their engineering & inspection time should the fault not be covered by warranty, i.e. fluid spillage, miss-use etc. In such circumstances the company will pass on these direct costs, including any carriage costs incurred.
- When the customer has trade status and is supplied at the corresponding trade prices it is expected that the customer will offer “first line service” to their customers. This service will also include confirming with the customer all faults. Some manufacturers will charge for inspection time should the goods prove not to be faulty.
- Under some circumstances the warranty period will start from the date that the customer sells the goods to the end user. In this situation, the company will require a copy of the customer’s sales invoice to the end-user detailing the product and serial number. Goods must be returned to the company via the customer, not the end user.